FAQs

    • What is Chaldene? 

    /kal-dee-nee/
    Chaldene, also known as Jupiter XXI, is a retrograde irregular satellite of Jupiter.
    • What is different about Chaldene?

    Chaldene is one of the rare Middle Eastern brands that seamlessly blend comfort and sustainability in everyday wear. We prioritize premium natural materials, avoiding the need for mass production.

    • What kind of materials do you use?

    We take pride in using only natural, biodegradable materials to achieve sustainability and create durable, long-lasting garments.

    • What is special about natural materials?

    Natural fibers are not only more environmentally friendly but also beneficial for our health. With proper care, they can be incredibly long-lasting.

    • How clothes affects our mental health? 

    From materials and fits to shapes and colors, what we wear directly influences our mindset and mood. Backed by intensive research, the Chaldene team has carefully selected fabrics, fits, and colors designed to ease stress and promote relaxation.

    • How clothes affect our physical health?

    Research shows that materials like linen and other natural fibers offer numerous benefits to the human body. These fibers naturally regulate body temperature, providing true comfort and relief. Additionally, loose-fitting clothing supports healthy blood flow and circulation, enhancing overall well-being.

    • Why should we invest in loungewear? 

    We spend most of our time at home, with nearly a third of our lives devoted to sleep or the pursuit of it. Finding comfort and tranquility in everyday wear is a luxury that often goes unnoticed. Choosing sustainable materials not only benefits the environment but also fosters a deeper awareness of what we buy and why it matters. Investing in durable loungewear and sleepwear is ultimately an investment in both your mental and physical well-being.

    • Will the out of stock items be back to stock?

    We don’t engage in mass production, but we will maintain certain pieces as timeless classics and strive to restock them whenever possible. Feel free to reach out with any questions!

    • What is your return policy?

    If you’re not satisfied with your purchase, you can receive a full refund by returning your unworn, undamaged item in its original packaging within 10 days of receiving your order.

    • What is your exchange policy?

    Our priority is customer satisfaction. If you need to exchange your unused item in its original packaging, we’ll be happy to assist you. Simply return it within 10 days of receiving your order.

    • What are your shipping strategies?

    For orders within Saudi Arabia and the GCC, we ship on weekdays through our courier, Aramex.

    • When will i receive my order?
    For Riyadh based orders, delivery is expected within 2-5 days.
    For Saudi based orders, delivery is expected within 4-7 days.
    For all other orders, delivery is expected within one to two weeks. 
    • How can i track my order? 

    The shipping company will reach out to you using the information you provided and will send you your tracking and delivery details.

    • What happens if I receive a damaged or a missing product in my shipment? 
    In the case of receiving a damaged or a missing item please contact us at info@chaldeneco.com. Or DM us on instagram @Chaldeneco and we will be happy to  you.